Privacy Policy

DoorstepPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Services"). This policy applies to users in all regions, including those governed by the Google Play Store and Apple App Store.

1. Information We Collect

We may collect information that you provide directly to us, that we obtain automatically when you use our Services, or that we receive from other sources.

• Account information: Name, email address, password (stored in encrypted form), and profile details you provide when creating an account.
• Usage and device information: Information about how you use our Services, including log data, IP address, device type, operating system, and unique device identifiers.
• Location information: If you enable location services, we may collect location data to provide features such as check-in/check-out and property-related services.
• Content you provide: Photos, notes, property information, and other content you upload or submit through the Services.
• Communications: Records of support requests, feedback, and other communications with us.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services;
• Authenticate you and manage your account;
• Process and fulfill requests you make through the Services;
• Send you service-related communications and support;
• Detect, prevent, and address fraud, security, or technical issues;
• Comply with applicable laws, regulations, or legal process;
• Analyze usage trends and improve user experience.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: With vendors and partners who perform services on our behalf (e.g., hosting, analytics, customer support), under contractual obligations to protect your data.
• Legal requirements: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments.
• With your consent: When you have given us explicit permission to share your information.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Services and to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data in accordance with our retention practices and applicable law.

5. Security

We use industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure infrastructure. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep your login credentials confidential.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and portability: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account. You may delete your account at any time through our account deletion page.
• Opt-out: Opt out of certain data processing, such as marketing communications.
• Restriction and objection: In some jurisdictions, request restriction of processing or object to certain processing.

To delete your account and associated data, please visit our account deletion page: Delete my account.

7. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or higher where required by law). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers comply with applicable law and that your data remains protected to the standards described in this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice (e.g., via email or in-app notification). Your continued use of the Services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, requests, or complaints, please contact us at:

Email: support@doorsteppro.com

We will respond to your request in accordance with applicable law.